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LCC Horizon Integrator options

Unleash even more of LCC Horizon’s capabilities across your desktop with LCC Horizon Integrator. LCC Horizon Integrator is a powerful piece of software that gives you control of your LCC Horizon service from your desktop without having to log in to your LCC Horizon Portal. It also provides interaction with key programs such as Microsoft Outlook®. and Skype for Business®. Our CRM Integrator can be added to enable easy integration with your CRM program, in addition to the full set of features LCC Horizon Integrator offers.

Features include:

  • Call Preview—Available from Outlook. Allows LCC Horizon users to prepare for the incoming call and respond appropriately. This can make the caller feel more welcome and gives a professional feel to your company
  • Click to Dial—Available from Outlook and web pages. Makes Horizon even simpler to operate as users can make calls instantly and accurately from the information on their screen
  • Integration with Skype for Business® – Presence changes to reflect On a Call or Do Not Disturb. Improves efficiency as colleagues and customers can only contact you when you are available
  • Desktop Control – Instant access from the desktop to Call History, Call Forward, Presence and a wealth of other features

Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system. A TAPI compliant interface will be introduced mid-2017 to further expand LCC Horizon’s integration capabilities. (Contact LCC for details.)