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LCC Horizon Call Centre

LCC Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.

An extension to our LCC Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers. LCC Horizon Call Centre is ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.

Call Centre benefits

  • Intelligent call distribution - ensures calls are answered efficiently and get through to the right people
  • Quality caller experience - easily monitor inbound call activity, with barge in and emergency escalation when needed
  • Enables flexible working - as LCC Horizon is cloud-based, agents can be base anywhere. Users can also easily take calls for multiple departments from one device.
  • Quickly escalate difficult customer queries - for those times when agents need support from more senior members of staff
  • Gain valuable insight - access to historical and real-time data to help address training needs and identify potential gaps in resource during peak times
  • On-demand, scalable service - customers only pay for what they need and can simply scale up or down when needed