Call Queuing Options
LCC Horizon Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available. LCC Horizon Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls.
LCC Horizon Call Queue ‘Users and Groups’ benefits:
- Customised messaging – Customise your welcome and hold music and set up a comfort message at timed intervals to let the caller know their call is important
- User breakout – Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message
- Queue up to 25 calls
- Simultaneous Hunt Group – Instantly deliver the call to all available contacts within the Call Queue Group