Planned Workplace Maintenance - 8th December 2016 00:00-06:00
What does it affect?
Workplace & Broadband Connectivity
How long will it take?
Approximately six hours.
What does the work involve?
Maintenance on our back-end systems.
Am I likely to notice the work?
Workplace will be unavailable during the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our support staff will also have no access to Workplace, and will only be able to deal with generic inquiries.
For Enhanced care faults please call the support team on the usual telephone number.
Planned LCC Broadband Portal Maintenance - 7th December 2016 00:00-06:00
LCC portal & Broadband Connectivity
The LCC broadband maintenance portal will be unavailable during the maintenance window and holding pages will be in place.
Our support staff will also have no access to internal systems, and will only be able to deal with generic inquiries.
Planned Network Maintenance - Wednesday 7th December 01:00-06:00
Up to 5 hours.
Disconnecting some users on our network.
Yes, there\'s a chance that your end user may be disconnect during this work, however they would be expected to reconnect automatically.
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
‘Direct Dial Inward’ is an extension on an ISDN system. These are physical lines internally after the main socket.
‘Estimated Response Time’ is when Openreach schedule to attend a site to attempt to clear a fault.
‘Network Termination Equipment’ is fitted by Openreach for analogue (PSTN) lines and is the demarcation point. This is typically a white "telephone" socket on the wall.
‘Distribution Point’ is the point at which single telephone lines are taken from a bundle to a premise.